FAQ

Timing

We do our best to respond quickly, most quotes are returned the next day, however some may take as long as 48 hours

If you are supplying artwork you will have a proof in 24 hours or sooner as well.

Your Hologram will be scheduled for production once your proof is approved and will take from 14 business days to 21 depending on the complexity but most orders are completed in 14 days.

Rush options are not available, we have a steady amount of work and would have to push other clients aside to do rush.

Please also allow for your chosen shipment method as it will ad time as well.

Payment

We require 50% deposit on new orders and full payment before delivery.  Terms are not available as these are custom created for each client.

We accept VISA, Mastercard, American Express, Paypal, E-Transfer and company cheques for established companies (production will not commence until we have received the cheque)

Design

This process assumes you have your own artwork, in many cases this will consist of your logo and a background text, or pattern.  If you have your logo we can help you create the background free of charge.

Logos should be one colour in vector format from Adobe Illustrator or Corel Draw.  We can accept raster artwork from Photoshop if the quality is enough.

If a logo can not be supplied in the correct format we may be able to help you for a small charge

Sample Request

We do offer samples as long as you arrange shipping, contact us for our address and hours.

Shipping

We ship through UPS and Canada Post, you’re welcome to arrange your own shipping on custom orders, just let your rep know.